Staff training for compliance with all fundamental measures for the prevention of spreading COVID-19, and identification of symptoms in guests, so they may be reported to the director in charge of the suspected case management scheme.
Provision of special equipment (medical kit) for the event of a suspected case incident, containing gloves, disposable masks, sanitizers, cleaning wipes, apron, long-sleeve gown, and infrared thermometer.
Provision of sanitizer (inside a dispenser) for guests to use upon arrival.
Regular disinfection of all reception desk surfaces.
Appropriate formation of the reception area by installing floor markings to maintain a two-meter distance within the waiting area, as well as suitable furniture layout and management of queues, in order to reduce waiting time and prevent overcrowding.
Key cards and keys are disinfected and placed in specially designed disposable paper cases prior to being handed to guests.
Extension of the deadline for check-out (until 11:00 am) and check-in (from 3:00 pm) in order to ensure longer periods for proper cleaning, disinfection and ventilation of each room.
Prohibition of entrance to rooms by unauthorized individuals.
Individuals who belong in vulnerable population groups are not to be placed within reception areas.
Accessibility to information for guests regarding accommodation policy measures as well as management of possible suspected cases, provision of useful information regarding healthcare providers, pharmacies and such services in the area, and provision of personal protective equipment.
Electronic payment of accommodation expenses and electronic sending of bills, invoices and receipts.
Hygiene services & housekeeping protocols
Abidance to the cleaning and disinfection program, according to valid healthcare agendas (Δ1γ/Γ.Π/οικ 19954/20.03.2020 directive of the Ministry of Health). It is explicitly stated that the use of detergents (soap and other cleaning products) is carried out with tepid water, while the use of disinfectants is conducted with cold water, to avoid creating undesired chemical reactions. Following the use of an appropriate detergent for cleaning, surfaces are dried, and disinfection ensues with suitable disinfectants, certified by the National Organization for Medicines, with antiviral action (including coronaviruses) and accompanied by the relevant safety reports. Application of the above products is executed with strict observance of the respective terms and guidelines for their use, all the while ensuring adequate ventilation of the spaces in which the above actions are taken.
Application of specific cleaning and disinfection guidelines in the event of a suspected case, in accordance with the relevant guidelines of the NPHO (National Public Health Organization).
Reinforcement of hygiene and disinfection services in all public spaces, especially regarding “high risk” objects (e.g. door handles, elevator buttons).
Cleaning and ventilation of rooms during intervals in-between arrivals and departures of guests.
Monitoring of operation of dishwashers and washing machines (as regards temperatures and detergent amounts).
Postponement of daily room cleaning during the stay of guests, to prevent cleaning staff members from coming in contact with possible suspected cases, leading to further spreading of the disease). Cleaning can only be performed upon request by the guest.
Postponement of daily renewal of apparel and towels, except for cases where it has been specifically requested by the guest.
Thorough cleaning and disinfection of rooms with steam cleaner (temperature >70°C) following guest departure.
Removal of decorative items (cushions/pillows, bedding sheets and covers).
Removal of communal disposable items, such as menus, magazines, etc.
Daily opening of doors and windows for natural ventilation of spaces.
Compliance with rules of hygiene by staff members upon collecting unclean linen items, by following indicated measures for personal protection (special disposable apron over the uniform, gloves, and mask).
Placement of used cloths, bedding items and towels inside special, sealed, marked bags or pouches, so they may be transported to the relevant washing machine areas. Separation (by labelling) of areas with clean or unclean linen items.
Disinfection of carts used for the transportation of sealed bags/pouches with unclean linen items after every use.
Washing of fabrics, bedding items, and towels, using hot water intervals (?70oC) with regular detergents.
Monitoring to ensure that the required measures are followed, and delivery of clothing items provided by a contractor is completed as necessary.
Responsible arrangement to ensure that clean clothing items are kept in proper, sanitary condition upon transportation and storage in areas of use (rooms, restaurants, etc.).
Staff equipment includes gloves, a mask, a gown, and closed-in shoes (whole foot is covered by full lacing).
During working hours, cleaning staff members comply with the fundamental measures for the prevention of spreading COVID-19, they do not smoke or consume drinks or food items.
Food & drink catering services protocols
Compliance with HACCP procedures within areas where food is processed.
Reception of merchandise by staff members applying personal protection measures.
Maintenance of required distances among workers inside the kitchen, accordingly with the guidelines of healthcare authorities.
Entrance to the kitchen area is forbidden to unauthorized individuals. In the event that this is unavoidable, visitors are provided with personal protection measures, made accessible directly upon entering the kitchen area.
Operation of the restaurant and cafe-bar is fulfilled in accordance with the valid regulatory framework regarding the appropriate distance among tables and service procedures.
Provision of hand sanitizer upon entering and exiting every space.
Compliance with fundamental measures for the prevention of spreading COVID-19 by food & drink services personnel.
Washing of all cutlery items, even unused ones.
Use of restaurant table-mats and disposable napkins.
Extension of restaurant working hours to allow visitor arrival in alternating fashion.
Provision of hand sanitizer upon entering the buffet area, as well as monitoring by the staff to ensure that it is used.
Maintenance of required distances upon serving guests at the buffet.
Mandatory installation of protective partitions (sneeze guards).
Service at the buffet is executed only by food & drink service staff members, applying the required personal protection measures and following the fundamental measures for the prevention of spreading COVID-19.
Handling of communal utensils/dispensers, automated service appliances (coffee, juice etc.) is carried out only by food & drink services staff, applying the required personal protection measures and following the fundamental measures for the prevention of COVID-19 spreading.
Upon drink consumption at the bar, only pre-packed individual snack portions are provided.
Room service is provided at no extra charge. All the required food safety guidelines are observed upon transportation of
relevant items inside the hotel, as well as the collection of utensils that have been used by guests.
Staff members providing Room Service follow all the fundamental guidelines for the prevention of spreading COVID-19, and apply personal protection measures.
Protocols of services at other communal facilities
Prohibition of operation of indoor recreation areas for children. Operation of such areas is to be fulfilled outdoors.
Operation of services including massage, hair care, manicure/pedicure, hair-styling, physical exercise, sauna, hammam, hydro-massage and other such communal facilities, is to be carried out in accordance with the valid regulatory framework.
Provision of hand sanitizer in all communal areas (corridors, communal WC).
Prohibition of operation of indoor swimming pools.
Markings to remind guests to maintain distances, such as placement of visible tape or cones on the floor, or other relevant measures to ensure that the required distances are maintained.
Re-formation of furniture to prevent overcrowding in communal areas (4 individuals / 10 m2).
Layout of reclining chairs at the beach in accordance with the valid regulatory framework (4 meters per umbrella).
Provision of towels covering the entire chair, and disinfection of every chair/seat after every use. Removal of all fabric covers from reclining chairs.
Elevators: Recommendation to avoid using them. Installation of sanitizers at their entrance and recommendation for use upon entering and exiting. Regular cleaning of elevators with emphasis on surfaces which are touched most regularly (handles, buttons, etc).
Outdoor swimming pools: The maximum number of individuals inside the pool at any given time must not exceed 1 individual per 5 m2 of water surface. The layout of reclining chairs is such, so that the distance among them is at least 2 meters in every direction.
After each departure of guests using them, seats, tables, lockers for personal belongings, menus, and any other relevant objects are to be disinfected.
Hygiene & safety protocols of water, sewage, disposal systems, and air conditioning
Appropriate operation and maintenance of chlorination systems in accordance with Ministerial order “Γ1/443/1973”,as amended by “Γ4/1150/76” and “ΔΥΓ2/80825/05”.
It is stated that the value of residual chloride in swimming pool water is 1-3 mg/L (in accordance with the guidelines issued by the World Health Organization (WHO) (Guidelines for safe recreational water environments - Volume 2 - Swimming pools and similar environments)
Manual inspection of chloride levels every 4 hours during swimming pool working hours, and maintenance of a record file and monitoring system by way of notification when the values of relevant parameters deviate from their acceptable limits.
The swimming pool water pH values are sustained within the limits referred in the applicable legislation (Ministerial order “Γ1/443/1973” as amended by “Γ4/1150/76” and “ΔΥΓ2/80825/05”). Regular measurement and maintenance of a pH record file every 8 hours during swimming pool working hours.
Potable water: In accordance with the directive of the Ministry of Health, number “Δ1(δ)/ΓΠ16481/14.03.2020”.
Shallow traps (drains) function properly and continuously, with sustained water supply.
Air conditioning and ventilation of spaces is conducted in compliance with the regulations referred in number “Δ1(δ)/ΓΠ οικ.26635/23.04.2020” directive of the Ministry of Health. In particular, non-recirculation of air and natural ventilation within rooms and other spaces is ensured by interruption of the air conditioning non-function system when doors are open.
COVID-19 suspected case managemen
In the event that a guest displays symptoms congruent with those of COVID-19, the doctor in cooperation with the tourist accommodation is summoned to assess the incident.
If the patient is in urgent need for hospitalization and displays a severe clinical image, they are transported to the General University Hospital of Alexandroupolis (2 km) as a COVID-19 suspected case.
If the patient displays a non-severe clinical image, the doctor in cooperation with the tourist accommodation takes a sample for laboratory testing for COVID.
Since the incident is assessed by the cooperating doctor as a possible COVID-19 case, the healthcare director of the hotel IMMEDIATELY contacts the National Public Health Organization to report the suspected case and receive guidelines regarding its management.
Patients displaying a non-severe clinical image remain in their room until the results of laboratory testing have been made known.
During the aforementioned waiting interval, staff members are to avoid entering the patient’s room if there is no serious reason. If such need presents itself, one member of the accommodation staff explicitly caters for the suspected case.
If the incident is assessed as a suspected case of COVID-19 by the cooperating doctor, the healthcare director of the hotel IMMEDIATELY contacts the National Public Health Organization to report the suspected case and receive guidelines regarding its management.
Patients displaying a non-severe clinical image remain in their room until the results of laboratory testing have been made known. During the aforementioned waiting interval, staff members are to avoid entering the patient’s room if there is no serious reason. If such need presents itself, one member of the accommodation staff explicitly caters for the suspected case.
The doctor and the hotel staff members entering the room of the suspected or confirmed case use personal high-protection measures (mask, goggles, disposable water-proof gowns). The same applies for staff members cleaning the room of the COVID-19 patient
If the incident is confirmed as a COVID-19 case, the patient is transferred to the specialized quarantine hotel area, and then to the General University Hospital of Alexandroupolis (if hospitalization is rendered necessary). The patient is transferred with personal protection measures (regular surgical mask) and private means of transportation.
If the incident is not confirmed as a COVID-19 case, then it is managed within the hotel area, following guidelines issued by the cooperating doctor.
If an individual accompanying the patient (e.g. spouse) wishes to remain with them in order to care for them, they are provided with a regular surgical mask, and it is recommended that they wash their hands each time they come in contact with bodily discharge (e.g. saliva), as well as, by all means, before they touch their face or eat/drink.
Contact information of a patient’s relative is always registered, in the event that consent is required for interventions where the patient himself/herself is in no position to communicate.
Used protective equipment items (regular disposable surgical mask, gloves) are discarded in a bin, and are by no means reused. After discarding the protective equipment, hands are washed thoroughly with water and soap. It is emphasized that the use of gloves does not substitute hand washing, as the latter is a vital prevention method.
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